Do you share management expert Ken Blanchard’s Luv for Southwest Airlines? (Interview)
Mr. Media is recorded live before a studio audience of CEOs who have an entire shelf devoted to Ken Blanchard’s books but who obviously haven’t read any of them… in the new new media capitol of the world… St. Petersburg, Florida!
By BOB ANDELMAN
This year, my friend Cliff is celebrating his 10th anniversary as a flight attendant with Southwest Airlines. By coincidence, we had dinner with our wives this past Saturday night and I got to pepper him with questions about his employer.
For the same reason that Southwest is always one of the two airlines I prefer to fly when I have a choice, Cliff raved about Southwest and how well it treats both passengers and employees.
And, coincidentally, the company had already provided him with a copy of the new book, Lead with LUV: A Different Way to Create Real Success by legendary management consultant Ken Blanchard and retired Southwest Airlines president Colleen Barrett.
Co-written by the author of The One Minute Manager and a woman who rose from Herb Kelleher’s executive legal secretary to his number two at Southwest, Lead with Luv captures the customer centric commitment at Southwest. It’s organized as a chatty interaction between the authors and is another must-read for Blanchard and Southwest fans.
This is Ken Blanchard’s second visit to Mr. Media and I hope there will be many more yet to come.
LISTEN! Ken Blanchard’s first visit to Mr. Media (September 8, 2009)
KEN BLANCHARD audio excerpt: “Southwest Airlines is over 80 percent union. Herb said, ‘I love unions — as long as the union allows (employees) to sit on the same side of the table as me…’ It is so key to treating your employees as business partners.”
You can LISTEN to this interview with KEN BLANCHARD, co-author of LEAD WITH LUV and THE ONE-MINUTE MANAGER, by clicking the audio player above or the YouTube video players below!
Bob Andelman is the author or co-author of 10 books, including ‘The Profiler’ with Pat Brown, ‘Built From Scratch’ with the founders of The Home Depot, and ‘Will Eisner: A Spirited Life.’ • Follow Bob on Twitter or Facebook.